Kimberly Marnell Art

Returns & Refunds

Choosing artwork is personal. Please review the artwork’s dimensions, materials, framing details, and photographs before ordering. Contact us if you would like additional photographs or help with your selection.

Original artwork and commissions

All original artwork and custom commissions purchased directly from Kimberly Marnell Art are final sale and are not eligible for change-of-mind returns or exchanges.

We do not accept returns because of personal preference, room suitability, size selection, or a change in decorating plans.

Commission cancellation terms, including payment for work already completed, will be specified in the written commission agreement before work begins.

Prints and custom framing

Prints produced to order, personalized items, and custom framing are final sale and are not eligible for change-of-mind returns or exchanges.

Damaged, defective, or incorrect orders

Final-sale status does not remove protections for artwork that arrives damaged, is defective, or materially differs from its description.

Please inspect your order upon arrival and email kimberlymarnell@gmail.com promptly if something is wrong—ideally within 48 hours.

Include your order number, the artwork’s title, and photographs of the artwork, packaging, and shipping label. Keep all packaging while we arrange a solution. Do not attempt repairs or send artwork back before receiving instructions.

For confirmed damage in transit, defects, or an incorrect item, we will work with you to arrange an appropriate remedy, including a replacement or refund where applicable. We will cover necessary return shipping for these issues. A unique original cannot always be replaced, and any repair requires your agreement.

Approved refunds will be issued to the original payment method within 10 business days after any required return is received and inspected, or after refund approval if no return is required. Your payment provider may require additional processing time.

The requested 48-hour reporting period helps us resolve shipping claims promptly; it does not limit rights provided by applicable law.

Purchases through other platforms

Purchases completed through Saatchi Art, TikTok Shop, Amazon, or another marketplace are subject to that platform’s applicable return and buyer-protection policies. Please start any claim through the platform where you paid.

Your consumer rights

This policy does not limit any cancellation, refund, or other consumer rights that cannot legally be excluded.